Frequently asked questions
What is your furniture made of?
Our furniture is made of high-quality materials like wood, metal, leather, and fabric. You can safely assume that we will not use materials that have been unethically sourced, nor materials that will not stand the test of time.
Do you do custom orders?
Yes! In fact, that's primarily what we do. You can reach out on the contact page or the made to order, both go to the same inbox.
How long does an order take?
The time it takes to design, make and deliver varies from piece to piece. Generally, you can expect it to take 3-4 weeks, but we do keep you updated as we go along.
Where are your products manufactured?
We make all of our things here in Cape Town, South Africa
Can i have my order shipped?
Of course, we use road freight services which can deliver to anywhere in South Africa within 2-4 days after the order has been made.
...and international Shipping?
Yes! We live in a wonderful time where we can arrange a delivery to pretty much any corner of the world. The logistics of achieving this can vary from region to region, as well as based on what is being shipped, so we will figure out the best means for an international shipment per item.
How do i place an order with you?
All you have to do is let us know what youre looking for and we'll get the ball rolling. You can email us (info@xylostudio.co.za) or fill out the form on the 'Contact us' page.
Can i return an item?
The nature of our work requires us to spend much time on researching, designing and developing each piece. For this we ask that you have considered your purchase before going through with it.
Can i get a quote before making any big decisions?
Absolutely. Just drop us a message.